Help centre
Answers to common questions from guests and hotels.
For guests
Are the prices final?
Prices include the taxes and fees the property has set up. Any tax that is not included is listed separately before you book.
How do I cancel?
Each rate shows its cancellation terms. Free-cancellation rates can be cancelled without charge until the date shown.
How do I book and pay?
Choose your dates on the property page, pick a room and rate, and confirm. Depending on the property you pay online, a deposit, or at the property. Your confirmation and booking link arrive by email.
For hotels
How do I list my property?
Create an account, add your property and rooms, set your rates, then submit your listing from the Listing page of your workspace.
How long does the listing review take?
We review listings in the order they arrive. If something is missing we tell you exactly what to change.
Do prices on Wixotel match my workspace?
Yes. The marketplace reads the same rates and availability you manage in your workspace.
Delete your Wixotel account
You can delete your account yourself at any time, in the Wixotel app or on the website.
- In the app: Profile → Delete account, then confirm.
- On the website: Account → Security → Delete account, then confirm.
- Cannot sign in? Send us a message from the contact page with the email address of the account and we will delete it.
Deleted at once: your account, profile, saved places, recent searches, notification settings and app sign-ins. Bookings stay with the hotels you booked, which must keep them for tax and accounting; invoices are kept for as long as the law requires.
Hotel staff: ask the property owner to remove you from the team first (owners transfer or close the property).